Uganda Airlines has issued a travel advisory warning passengers of potential delays on some scheduled flights, citing “unforeseen operational reasons.” The alert comes amid growing frustration among travelers—especially after a group of passengers was left stranded in Dar es Salaam for over 24 hours.
In a statement released on April 8, the national carrier expressed regret over the disruptions and apologized for the inconvenience caused. The airline emphasized that efforts are underway to restore normal operations and pledged to keep affected customers informed.
“We sincerely apologize for any inconvenience this may cause and are making every effort to return to our normal schedules as soon as possible,” the airline said.
Dar es Salaam Delay Sparks Backlash
The advisory follows a troubling incident last week where passengers were stuck in Tanzania after their Uganda Airlines flight failed to take off. Tensions rose further when it emerged that President Yoweri Museveni had traveled to South Sudan using one of the airline’s Airbus planes during the same period.
While social media buzz suggested the President’s travel diverted a key aircraft from commercial service, Uganda Airlines swiftly dismissed the claim, saying the presidential flight and the delays were unrelated.
Still, the backlash has highlighted the airline’s logistical limitations, especially during high-demand periods.
Passengers Demand Better Communication
Passengers caught up in the Dar es Salaam delay criticized the airline for poor communication, claiming they were left in the dark without clear updates or alternative arrangements.
“I understand that delays happen, but what was most frustrating was not knowing anything. We were just waiting with no answers,” said one traveler who requested anonymity.
In response, Uganda Airlines has encouraged customers to reach out to its Global Call Centre via (+256) 200 406 400 for real-time updates and support with changing travel plans.
Operational Pressure and Fleet Constraints
As of April 2025, Uganda Airlines operates a modest fleet: four Bombardier CRJ900ER jets and two Airbus A330-800neo aircraft. An additional Airbus A320-200 is wet-leased from South Africa’s Global Airways.
However, the airline is actively working on expanding, with plans to acquire more Airbus A320neo and Boeing 787-9 models.
The incident underscores the operational challenges faced by Uganda’s national carrier as it juggles limited aircraft, regional demand, and VIP obligations. With air travel picking up across East Africa, Uganda Airlines is under pressure to refine its systems and improve resource management.
Despite the hurdles, the airline reaffirmed its commitment to customer service and regional growth.
“Thank you for your understanding and for choosing Uganda Airlines as your preferred airline,” the airline stated, promising regular updates as the situation evolves.
What Passengers Should Do Now
- Check your flight status regularly via the Uganda Airlines website or customer service hotline.
- Be prepared for rescheduling and longer wait times.
- Contact the airline for assistance with alternate travel arrangements.
As Uganda Airlines works to rebuild public trust, it must now prove that it’s ready to rise above growing pains and meet the expectations of modern travelers.
